On October 3, 2010 I wrote an entry about Starbucks, and it’s so interesting that it’s worth a revisit. The good news is, gone is that stupid policy. The bad news? It’s getting increasingly difficult to find a table at Starbucks.

October 3, 2010

… But today something even more ridiculous and unheard of happened: I was advised to leave and come again for revision at designated time. Apparently I have never encountered similar incidents at other Starbucks. This really surprised me, and therefore, I was quite upset. I decided to have a conversation with the manager to get to know why they came up with such a policy, and also gave her a 20-minute lecture on how I think Starbucks should treat their customers. Yes, the partner and the manager certainly had a bad day, having chosen to ask the wrong customer to leave, but I also took my own risk – reacting so vigorously in public is certainly not a good option these days, given that I may be videotaped and introduced on Youtube or hkgolden forum. But as a loyal customer to Starbucks, I have the right to enjoy Starbucks’ services, while also have the responsibility to report any problem I find.